To exchange a product, please contact us directly at contact@sherberandrad.com or call 1.202.517.7299. If you received an item as a gift then you may exchange it for another item of equal or greater value within 30 days of delivery.  You will be charged the difference in price.  Please be aware that returned items must be unopened, undamaged and with original factory seals intact; if the item is damaged or the original seal has been broken then the item is not returnable. Thank you for your understanding.